Returns
Exchanges & Replacements
Skin Inc products are manufactured in the most stringent conditions at Japanese laboratories. However, in the rare chance that your product has a defect or arrived damaged, you can get an exchange or a replacement for up to 30 days from the date of receipt.
How to make an exchange or replacement request?
-
Products must have been purchased directly from iloveskininc.com. We cannot process requests for exchanges or replacements for products purchased from other retail outlets.
-
Contact customer service at livechat@skininc.jp within 30 days of receipt of items, and provide the following information: Order reference number and list of specific items you would like an exchange or a replacement (including its product numbers), as well as the following:
-
a picture of the damaged packaging as well as the product if the item arrived damaged
-
a written description of the defect
-
specify if you would prefer an exchange or a replacement
-
please note that you will need to pay for return shipping costs for exchanges or return of products during the warranty period
-
-
Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.
-
Once your return is received and inspected by our fulfilment centres (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days.
Our product return/exchange location is:
Skin Inc Global Pte LtdAttention: Returns
10 Genting Lane #08-00
Singapore 349583